About the Role:

About Us:

At JIBE, our mission is to help established brands and retailers continue to innovate and grow their online presence through a data-driven approach to digital marketing and technology.

Founded in 2009, we have had the privilege to work with amazing brands such as Arc’teryx, 7mesh, Casca, Sugoi, Grouse Mountain Resorts, Sutton Realty, Symantec, Mac’s Convenience Stores, and Sega.

We pride ourselves on the quality and impact of the services and products we deliver. We are in it for the long run and forging lasting valuable relationships with our clients, partners, and community is at the heart of our mission.

We organize the largest eCommerce community in the Pacific Northwest, dubbed ECOMsquare.

To be successful at JIBE, you will need to:

• Think People First: We lead our team, clients, and partners with openness, honesty, and equality, and always seek positive outcomes.
• Create Results: We achieve clear, measurable results from our efforts. We advance businesses forward.
• Give Extra: We pursue the remarkable over the ordinary and status-quo in every actions we take. We give more than expected. 
• Always Learn: We seek and embrace the new. With curiosity, we experiment, explore, and challenge ourselves together to grow.

Who you are:

What You'll Do

• You’ll be in charge of the entire project life cycle: initiating, planning, executing, monitoring, and closing
• Project Level Responsibilities:
• Developing/maintaining clear project plans by setting deadlines, monitoring the progress and managing reports/necessary documentation for multiple projects.
• Analyzing risks to projects and managing them by solving impediments to ensure on-time project delivery
• Organizing/motivating the project team by keeping communication open and honest
• Enabling the team for success by identifying team's need such as guidance, training or coaching; this is done in conjunction with Operations Lead
• Making sure the project delivers the expected outcomes and benefits set forward in initial planning phase
• Client Success Responsibilities:
• Setting/managing client expectations and strengthening client relationships to achieve long-term partnerships
• Acting as the link between the client and departments within the company through building/maintaining roadmap/budget for the client
• Communicating service level/pricing changes to the client, including initiative invoices through accounting and sending reminders on billing
• Maintaining correct client records, keeping track of any contract updates and renewals. This includes monitoring the client’s budget, explaining costs and assisting with negotiating new terms

What you'll bring:

• Have 6-10 years of web project management experience in the successful delivery of design and development projects in an Agile environment
• Have excellent project management, analytical and problem solving abilities, with a focus on creative solutions from a strategic perspective
• Have a passion for Customer Success and be keen to build strong and candid relationships with clients
• Show passion and measurable results managing key strategic accounts across stakeholders to drive value, retention and uncover expansion opportunities
• Have the ability to motivate, manage and work collaboratively across functions, stakeholders and levels of management and drive client growth
• Excellent communication skills both written and verbal
• Be able to wear many hats. We're a small team and flexibility is key!
• Have a sense of humour, self-confidence and posses common sense. We enjoy collaborating as a team to strive to achieve common goals

Nice to have

• Have 2-3 years of eCommerce experience
• Have Agile or Scrum training (e.g. Professional Scrum Master Certification) preferred
• Be a curious and rapid learner who can ramp quickly on the nuances of complex industries and technologies
• Proven leadership, communication, influencing abilities, and entrepreneurial spirit

What we offer you:

• Collaboration 🤝 — Share your thoughts, ideas and be heard! We value you as an expert in your role/function
• Flexible schedule ⚖ — Work from home or the office when you want/how you want. Let us know what you'll need to get the work done and you've got it
• Learning/Growth 📖 — Dedicated budget for ongoing learning, bi-weekly lunch n learns and paid conferences
• Impact 🌟 — Opportunity to work on world-class projects and brands on the cutting edge of e-commerce
• Competitive Salary 💵 and Benefits ⚕️- Competitive salaries reflecting your experience and top of the line benefits (we are about better-living after all!)